At Meena Mendi, we take pride in delivering high-quality products to our valued customers. Please read our refund policy carefully before making a purchase, as it outlines the terms and conditions for refunds and returns.
Order Finalization
- Once an order is placed with Meena Mendi, it is finalized. We are unable to cancel or make changes to orders once they are submitted. Please ensure that all order details, including product selection and shipping information, are accurate before finalizing your purchase.
Returns & Exchanges
- We not accept returns or exchanges. Once an order is placed, it is considered final. We encourage customers to carefully review their orders before completing the purchase.
Missed Deliveries and Re-deliveries
- Meena Mendi is not liable for missed deliveries or any associated fees related to missed deliveries or re deliveries.
Custom Duties and Taxes
- Customers are responsible for any customs duties or taxes that may apply to their orders, as dictated by their respective countries.
Damaged or Defective Products
- In the unfortunate event that your product arrives bent or damaged, we’re here to assist you. Please contact us within 7 days of the delivery date, providing detailed information about the issue along with photographic evidence.
Claims and Investigations
- Upon receiving your claim, we will promptly investigate the matter. If we find that the product was indeed damaged or defective during transit, we have two potential solutions:
- Replacement: If a replacement product is available, we will offer to send it to you.
- Refund: If a replacement is unavailable or not preferred, we will offer a refund for the product’s price and the shipping cost.
Lost in Transit
- In the rare event that an item is lost in transit, we understand your concerns. After 14 days from the expected delivery date, if the item has not been delivered, we will conduct an investigation. If the investigation confirms the loss, we will provide a refund for both the item’s price and the shipping cost.
Digital Products (Printables)
- Please note that digital products, including printables, are non-refundable. Once purchased and downloaded, these items are considered final sales.
Please contact us to initiate any refund or replacement requests. We are committed to ensuring your satisfaction and resolving any issues you may encounter with your order.
